Royal Bank of Canada, a financial services group, implemented a process to streamline statement delivery, reduce costs and deliver a customized statement with a consolidated overview of transactions with the bank to its clients. The process streamlined statement delivery and reduced statement production costs without changing the legacy systems that generate the data.
Published 2003

Schwab Retirement Plan Services, providing securities brokerage and related financial services, upgraded the design of its statements to offer more customization for plan sponsors and more educational information for participants. The redesigned statement makes use of data-driven graphics and positions key information more effectively. The new design won DALBAR award three years running, 2000-2002.
Published 2003

Sun Life Financial/Keyport, a provider of financial products to individuals and corporations, redesigned its Accumulation and Payout Annuity statements. The statements incorporate variable messaging, data-driven graphics and highlight color to communicate account information in a clearer format. Statements are mailed within five days of end of the quarter, an improvement over the previous 30-45 days.
Published 2003

T. Rowe Price, a provider of no-load mutual funds and investment management services, redesigned its statement to make it more competitive, easier to read and more informative. The new statement design incorporates personalized messaging, data driven line and pie charts, personalized contribution summaries and a personalized investment summary. The new statement has resulted in a reduction in customer service calls.
Published 2003

Ukrop's Super Markets, a family owned grocery store chain, redesigned their Valued Customer program to created targeted reward offers based on the customer's buying history. 17.8% of customers who were not earning rewards earned a reward the next quarter. 40% of customers who had received rewards positively changed their behavior by the next quarter.
Published 2003

AIM Funds Management, a Canadian investment firm, reduced costs and increased the speed of delivery of statements by moving production in-house and implementing a software solution to create versioned customer statements, including targeted messaging. The time required to test client data before statements are print-ready has been reduced by 75% and AIM has saved $500,000 by eliminating redundant mailings.
Published 2001

AMP Australia, a financial services firm, re-engineered its document generation process. Business users generate business documents using a graphical user interface, creating a more effective way to design, archive, reprint documents. The time required to create complex documents has been reduced from 50 days to 2-3 days and saves over $1.25 million per year.
Published 2001

Retirement plan providers dynamically create customized Retirement Plan enrollment kits using a "Documents On Demand" Web-based service. Production time is reduced to 24 to 48 hours and brokers realized cost savings as well as increased sales.
Published 2001

Pacific Northwest Bank, designed a personalized color booklet that outlined changes in the individual's customer accounts, terms and fees, and contained disclosure information required by law to communicate changes in account information to its newly acquired customers. Customer loss during the transition was negligible and an annual savings of $3 to $6 million per year was realized.
Published 2001

Principal Financial Group, a provider of financial products and services, redesigned its statements to be easier to read. Dynamic color pie charts were added to display asset allocation and total account balance by risk category. The new statement design also allowed the Principal to add targeted marketing messages and to co-brand statements. Documents are stored in PDF format.
Published 2001