Baltimore Gas & Electric wanted to revamp its billing statements to make them easier for customers to understand and to reduce printing and mailing costs. The new design achieves these objectives and allows them to add variable text. The company is saving hundreds of thousands of dollars in printing and mailing costs each year, and customer satisfaction levels have increased as well.
Published 2007

The California Franchise Tax Board (FTB) redesigned forms and added highlight color to many of its forms including information requests, questionnaires, bills, notices, and other material. The carefully chosen and employed colors aid understanding, which increases compliance and speeds the collection of tax dollars. Within a month after the FTB started using the new forms, it saw a tenfold increase in response.
Published 2006

Pitney Bowes Credit Australia wanted to decrease its use of third-party technical service and create more user-friendly invoices. Working with Group 1 Software, a wholly-owned subsidiary, the company was able to create a flexible invoicing system that works in conjunction with existing systems.
Published 2005

Cleveland Clinic Foundation, a private, not-for-profit group practice integrating clinical and hospital care with research and education, created a user-friendly billing statement in which patients could readily recognize the status of their charges by using software to merge information from the hospital and provider billing systems. On-time payments increased 35%.
Published 2003